What is Personal Information?
Personal information is information or an opinion about an individual:
whether or not the information or opinion is true or not; and
whether the information or opinion is recorded in a material form or not.
Collecting Sensitive Information
Sensitive information is defined as racial or ethnic origin; political opinions; membership of a political association; religious beliefs or affiliations; philosophical beliefs; membership of a professional or trade association; membership of a trade union; sexual preferences or practices; criminal record; or health information.
We will not collect sensitive information about you except for health information if you register to volunteer. If you register to volunteer, we will send you a volunteer registration form that includes a request for basic health information necessary to assess your suitability to participate in specific projects, and to manage your safety and well-being during the period of your service as a volunteer. We do not collect health information without your written consent. Your health information will only be disclosed to a service provider or organisation in accordance with the Information Sharing and Disclosure statement below.
Ways We Collect Personal Information
Pacific Assist collects personal information if you:
Offer to donate supplies and equipment
Volunteer your services
Recommend a project
Make a financial donation
Make an enquiry
We may collect your information in several ways:
Directly from you (for example, when you visit our website or contact us by telephone)
From publicly available sources or information (for example, your organisation’s website)
Why We Collect Your Personal Information
We collect your personal information to engage with you to effectively collect and/or deliver donated supplies and equipment, source and manage volunteers, determine potential projects, process financial donations, enable you to participate in our projects or provide you with information about our projects, provide you with a tax receipt at tax time, enable you to participate in or invite you to participate in our fundraising efforts, gain an understanding of your communication needs, perform research and analysis to improve the way in which we engage with you as an interested party, and/or carry out our projects in pursuit of our stated charitable purposes:
Foster educational development
Promote health & well-being
Provide humanitarian aid
Promote economic development
If we do not collect this information from you, we may not be able to fulfil your requests, process your donation, enable you to volunteer or participate in our projects, and/or effectively communicate with you.
Information Sharing and Disclosure
We regard your personal information as confidential and do not sell it to anyone. We do not share your personal information with other parties except in the following circumstances (or in other instances where we specifically inform you and obtain your prior consent):
When required to by law and requested to by regulatory bodies, government agencies, law enforcement bodies and courts
To comply with national and international child protection, vulnerable peoples, and ant-terrorism laws and regulations
You have the right to ask that we do not record your real name. Sometimes we may require your real name, for example, if you wish to be a volunteer.
Where local law permits, you may submit personal information, including contact information about someone other than yourself (in other words, a third party) to allow us to contact that person, make a delivery, or otherwise meet your request. The information collected will be used solely to facilitate your request. When providing personal information about anyone other than yourself, you must first obtain the other person’s informed consent if his or her consent is legally required.
If you submit personal information about someone else, please show them a copy of this policy so that they may understand the way their personal information may be used or disclosed in connection with your dealings with us.
We do not knowingly collect information from minors under the age of 18. If a minor desires to volunteer, they can only do so with the prior written and informed consent of their parent or guardian in compliance with applicable law. We strongly recommend that minors under the age of 18 ask their parents for permission before sending any personal information to anyone over the Internet, and we encourage parents to teach their children about safe Internet use practices.
Protection of Information
All personal information collected from individuals will be securely stored by Pacific Assist and protected from unauthorised use or access.
We use technical and organizational measures to protect the personal information we receive against loss, misuse, and unauthorized alteration and to protect its confidentiality. We regularly review our security procedures and consider appropriate new security technology and methods. We also use a current SSL Licence to ensure the security of the transmission of data on our log-in pages. However, because we cannot guarantee the complete security of these encryption technologies, please use caution when submitting personal information online.
Passive Data Collection
Tracking Technologies, Cookies, and Clear GIFs. When you visit any of our sites, our servers or filtering systems may collect information that your web browser sends any time you visit a website. This information may include but is not limited to your browser type, your operating system, your language preference, any referring web page you were visiting before you came to our site, the date and time of each visitor request, and information you search for on our sites.
We collect this information to better understand how you use and interact with our sites in order to improve your experience. We may also share this information with our employees, contractors, service providers, and affiliated entities in accordance with the Information Sharing and Disclosure statement above.
You can change your web browser settings to stop accepting cookies or to prompt you before accepting a cookie from the sites you visit. If you do not accept cookies, however, you may not be able to use some sections or functions of our sites.
We are not responsible for the privacy practices or content of any third-party sites we reference or provide links to. For your own protection, you should review the policies of other sites to ensure they meet your personal privacy expectations.
Policy Compliance and Questions Regarding the Privacy of Personal Information
You can request access to your personal information, request a correction to your personal information, and/or make a privacy complaint. If you have any enquiries in relation to personal information and/or privacy, or you wish to unsubscribe from our news updates or newsletter please contact:
For more information about the Australian Privacy Principles or to make a complaint directly to the Privacy Commissioner, please visit the website of the Office of the Australian Information Commissioner http://www.oaic.gov.au/ .